FAQ · MAYLINE CONFECTION

What types of products do you offer?We offer two ranges of eco-friendly products, ready to order or customizable:Plantable seed paper cardsSeed packetsPerfect for corporate events, personal occasions, and eco-conscious tributes. Our products are 100% Canadian. Our business is based in Quebec, and each item is handcrafted, one by one. There is a lot of love put into every order.Is there a minimum order?No, you can order from a single unit. Progressive discounts are applied automatically in your cart from 10 units ordered.Does the price go down if I order in large quantities?Yes. The more you order, the lower the unit price. The discount is applied automatically in your cart and is calculated separately for seed paper cards and seed packets.

Our products mainly contain annual flower seeds, and that's a deliberate choice. Unlike perennials, which often don't bloom until their second or third year, annuals germinate, grow and flower within a single season. That means you'll enjoy your flowers just a few weeks after sowing, with no waiting. Annuals also offer more reliable germination and thrive easily, even in less-than-perfect growing conditions. It's the promise of a generous, colourful and rewarding result, right from the first year.

What is plantable seed paper?Plantable seed paper is a handmade, biodegradable paper made from recycled fibres and embedded with wildflower seeds: Rudbeckia, Bird's-eye gilia, Clarkia, Sweet alyssum, Catchfly and Snapdragon. Once planted, the card grows into flowers and leaves no waste behind.Possible variations : Each sheet may slightly vary in thickness and color due to its handmade nature.Can I write on the card?Yes, with a ballpoint pen or felt-tip marker.When and how to plant a plantable card?Best planted in spring.Outdoors if nighttime temperatures are above 10°C, or indoors in a pot.Keep moist and place in a sunny spot.👉 Detailed instructionsAre the seeds safe and non-GMO?Yes. All our seeds are tested, certified, and GMO-free.

Steps to plant your seed card:Tear the card into small pieces.Place them in a pot of soil or directly in the ground (spring recommended).Cover lightly with soil.Water and keep the paper moist.Place in a sunny location, indoors or outdoors (nighttime temp > 10°C).👉 See full planting guideFlowering depends on many factors (planting season, temperature, sunlight, etc.). Cards should be stored in a cool, dry, dark place. They will keep for up to two years.Nature is delicate, and as such, Mayline Confection cannot guarantee blooming success.

What types of seeds do you offer?Three varieties are available:Forget-me-notWildflowersPot Marigold👉 Learn moreThe seed packets are sealed and contain about ¼ to ½ teaspoon of seeds, depending on the variety.

Steps to plant your seed packet:Prepare a small garden spot or pot with soil.Sprinkle the seeds on the surface; do not bury them too deep.Water gently.Keep moist until germination.Ensure plenty of sunlight.Each packet contains enough seeds for 1 to 2 flower pots or a small garden bed.👉 See full planting guideFlowering depends on many factors (planting season, temperature, sunlight, etc.). Packets should be stored in a cool, dry, dark place. They will keep for up to two years.Nature is delicate, and Mayline Confection cannot guarantee blooming success.

Can I personalize my order?Yes, all our designs, whether seed paper cards or seed packets, can be personalized for your event (wedding, funeral, birth, business, etc.).Text, layout, fonts and their colour can be adapted to your preferences. A font chart is available in the photos to guide you. You can also suggest your own font: we’ll see what’s possible.The illustration stays the same, but its colour can change. Send us a visual reference and we’ll send you two options to choose from.A $25 personalization fee applies for each personalized product, no matter how many copies are printed.👉 Everything you can personalize

Can I use my own graphic design?Yes, you can send us your final artwork if you'd like your order printed from your own design.Requirements:The file must be high resolution and correctly formattedAccepted file types: AI, EPS, PDF, PNG (JPEGs not accepted)Vector design only (no photos)No full-color backgroundsAvoid dark color bordersAvoid fonts or logos that are too smallSlight color variations may occur during printingNo graphic editing included – your file must be print-readyA $25 technical handling fee (flat rate) applies to this option.Feel free to contact us to confirm your project before placing an order.

What is the production timeline?Once the final design is approved:2 to 4 business days for regular quantities4 to 6 business days for orders over 250 units📌 Rush order?Feel free to contact us and we’ll see what can be done.

How are orders shipped?Processing times in business days✦ Tracked Shipping | CanadaQuebec and Ontario: 1 to 2 daysOther provinces: 2 to 6 daysFree shipping on orders of $250 or more to Quebec and Ontario.Delivery times are estimates and may vary. Exceptions apply to remote areas.🚨 Rush order? Contact us! No pickup available.

How can I contact you?We are an online-only store.We do not have a physical location or pick-up point.You can reach us:by email at mayline@maylineconfection.comthrough our contact formWe do not process orders by phone to ensure clear and organized communication by email.Response hours :Monday to Friday, 9:00 a.m. to 5:00 p.m. (Québec time, excluding holidays).Can I request a quote?We do not prepare quotes. All orders, including customized ones, go exclusively through our online store. An email is sent to you only for visual proof approval before printing.

Can I cancel or return my order?Our products are perishable and made to order, so they cannot be returned or refunded if you change your mind.For customizable products, cancellation is possible if requested before visual approval. Contact us as soon as possible after placing your order.If we’ve made a mistake, such as a defective item or one that doesn’t match your order, write to us within 30 days of receipt with photos. We’ll replace the item free of charge or refund you, as you prefer.Write to us at mayline@maylineconfection.com.

What options are available for Christmas cards?Our Christmas cards are available ready to order or customizable.Three formats: 3.5 × 5, 4 × 6 or 5 × 7 in.Folded or double-sided cardWith or without kraft envelope