Question 1

🌷 About Our Products

Accepted Answer

What types of products do you offer?We offer two ranges of customizable eco-friendly products:Plantable seed paper cardsSeed packetsPerfect for corporate events, personal occasions, and eco-conscious tributes.Our products are 100% Canadian.Our business is based in Quebec, and each item is handcrafted, one by one.There is a lot of love put into every order ❤️

Question 2

🌷 Type of Flowers (Annuals or Perennials)

Accepted Answer

Our products mainly contain annual flower seeds, and that's a deliberate choice. Unlike perennials, which often don't bloom until their second or third year, annuals germinate, grow and flower within a single season. That means you'll enjoy your flowers just a few weeks after sowing, with no waiting. Annuals also offer more reliable germination and thrive easily, even in less-than-perfect growing conditions. It's the promise of a generous, colourful and rewarding result, right from the first year.

Question 3

🌼 Plantable Cards

Accepted Answer

What is plantable seed paper?Plantable seed paper is a handmade, biodegradable paper made from recycled fibers and embedded with wildflower seeds: Gilia, Clarkia, Rudbeckia, Alyssum, Silene, and Snapdragon.Once planted, the card grows into flowers and leaves no waste behind.Possible variations :   Each sheet may slightly vary in thickness and color due to its handmade nature.Can I write on the card?Yes, with a ballpoint pen or felt-tip marker.When and how to plant a plantable card?Best planted in spring.Outdoors if nighttime temperatures are above 10°C, or indoors in a pot.Keep moist and place in a sunny spot.👉 Detailed instructionsAre the seeds safe and non-GMO?Yes. All our seeds are tested, certified, and GMO-free.

Question 4

🌱 How plantable paper works?

Accepted Answer

Steps to plant your seed card:Tear the card into small pieces.Place them in a pot of soil or directly in the ground (spring recommended).Cover lightly with soil.Water and keep the paper moist.Place in a sunny location, indoors or outdoors (nighttime temp > 10°C).👉 See full planting guideFlowering depends on many factors (planting season, temperature, sunlight, etc.). Cards should be stored in a cool, dry, dark place. They will keep for up to two years.Nature is delicate, and as such, Mayline Confection cannot guarantee blooming success.

Question 5

🌸 Seed Packets

Accepted Answer

What types of seeds do you offer?Two varieties are available:Forget-me-notWildflowersPot Marigold👉 Learn moreThe seed packets are sealed and contain about ¼ to ½ teaspoon of seeds, depending on the variety.

Question 6

🌱 How to Plant the Seeds (Packets)

Accepted Answer

Steps to plant your seed packet:Prepare a small garden spot or pot with soil.Sprinkle the seeds on the surface; do not bury them too deep.Water gently.Keep moist until germination.Ensure plenty of sunlight.Each packet contains enough seeds for 1 to 2 flower pots or a small garden bed.👉 See full planting guideFlowering depends on many factors (planting season, temperature, sunlight, etc.). Packets should be stored in a cool, dry, dark place. They will keep for up to two years.Nature is delicate, and Mayline Confection cannot guarantee blooming success.

Question 7

🖋️ Personalization

Accepted Answer

Can I customize my order?Yes, all our products – seed paper cards and seed packets – can be fully customized for your event (wedding, memorial, birth, corporate event, companies, etc.).The layout and fonts can be adjusted to suit your preferences.A typography chart is available in the product photos to help guide your choices. You may also send us the exact name of a different font you'd like to use, as long as we have it in our library.

Question 8

💻 Your own visual

Accepted Answer

Can I use my own graphic design?Yes, you can send us your final artwork if you'd like your order printed from your own design.Requirements:The file must be high resolution and correctly formattedAccepted file types: AI, EPS, PDF, PNG (JPEGs not accepted)Vector design only (no photos)No full-color backgroundsAvoid dark color bordersAvoid fonts or logos that are too smallSlight color variations may occur during printingNo graphic editing included – your file must be print-readyFeel free to contact us to confirm your project before placing an order.

Question 9

⏱ Processing Times

Accepted Answer

What is the production timeline?Once the final design is approved:2 to 4 business days for regular quantities4 to 6 business days for orders over 250 units📌 Rush order?Feel free to contact us and we’ll see what can be done.

Question 10

📦 Shipping

Accepted Answer

How are orders shipped?Processing times in business days✦ Tracked Shipping | CanadaQuebec, Ontario 1–2 days Other provinces 2–6 daysDelivery times are estimates and may vary. Exceptions apply to remote areas.🚨 Rush order? Contact us!No pickup available.

Question 11

✉️ Contact & Customer Service

Accepted Answer

How can I contact you?We are an online-only store.We do not have a physical location or pick-up point.You can reach us:by email at mayline@maylineconfection.comthrough our contact formWe do not process orders by phone to ensure clear and organized communication by email.Response hours :Monday to Friday, 9:00 a.m. to 5:00 p.m. (Québec time, excluding holidays).

Question 12

🔄 Cancellations and returns

Accepted Answer

Can I cancel or return my order?Our products are perishable and personalized; therefore, they cannot be returned or exchanged once production has begun.For customizable products, cancellation is possible if requested before the visual approval .Contact us as soon as possible after placing your order.If we have made a mistake, we are committed to finding a solution. Write to us at mayline@maylineconfection.com .

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