Terms and Conditions of Sale and Use

1. General information

The website www.maylineconfection.com (the "Site"), along with the services and all product offers or sales made through it (including any associated mobile application), is operated by Mayline Confection ("we," "our," "us").

These Terms and Conditions of Sale and Use (the "Terms") set out the conditions under which visitors or users ("you," "your") may access the Site, use our Services, and purchase our Products.

By accessing our Site or using our Services, you acknowledge that you have read these Terms, accept them without reservation, and agree to comply with them. If you do not accept these Terms, you must immediately stop using the Site and/or the Services.

2. Legal capacity

You declare that you are of legal age (18 or older) and have the legal capacity to enter into a binding contract.
If you are a minor, you may only use our Services with the authorization and under the responsibility of your parents or legal guardians.

 

3. Products

Product descriptions, photos, illustrations and specifications are provided on the Site for information purposes only.

While we take care to ensure the accuracy of this information, errors or variations may occur. These elements do not constitute a contractual commitment on our part.

Please read all notices, instructions for use and labels carefully before using our Products. We cannot be held responsible for damage resulting from improper use.

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Ordering options and applicable fees

Our Products are offered under three ordering options: Ready to order, Customizable and Print-ready.

The Customizable option includes a customization fee of $25 (one time fee per order), covering the graphic design work and the delivery of a proof for your approval. The Print-ready option, in which you provide us with your own print file, includes a technical handling fee of $25 (one time fee per order), covering the verification and preparation of your file before printing.

A minimum order of $30, before taxes and shipping, is required to confirm your order.

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4. Orders and formation of the contract

Any order placed through the Site implies acceptance of these Terms.

By clicking the "Buy" button, you are making a firm and binding offer to purchase.

You will receive an email confirming receipt of your order, which does not constitute acceptance.

The contract is deemed concluded only when we send you an email of acceptance or when we deliver the Products.

We reserve the right to refuse any order for legitimate reasons (suspected fraud, incorrect address, out of stock, etc.).

Displayed prices exclude applicable taxes, which are added at checkout. Shipping fees are also added (see Shipping section).

We reserve the right to change our prices at any time, but Products will be invoiced at the rates in effect at the time of your order.

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Cancellation

For Products ordered under the Customizable option, the order can be cancelled as long as you haven't approved the visual proof. Approving the proof confirms the order and starts production.

For Ready to order Products, no cancellation is possible once the order has been placed.

5. Delivery

Delivery available within Canada only.

Delivery times: 1 to 6 business days on average, not guaranteed.

Additional fees may apply for remote areas. In such cases, we will contact you before shipping.

If the address provided is incorrect, return and reshipping fees will be at your expense.

Mayline Confection cannot be held responsible for delays attributable to carriers, weather conditions, periods of high demand, or events of force majeure.

6. Promotional offers

We may occasionally offer coupons, gift cards, or discounts.

These Offers are valid only for the period indicated and according to the conditions specified.

They may not be transferred, reproduced, exchanged, or resold without our written consent.

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7. Return and Refund Policy

Given the nature of our Products, no returns or refunds are accepted. All orders are final.

Our Products contain seeds, a natural and perishable element whose germination rate declines when exposed to light, heat or humidity. For this reason, neither seed paper cards nor seed packets can be taken back once delivered.

In addition, Products ordered under the Customizable or Print-ready options are made to order based on the information you provide. Because they are produced specifically for you, they cannot be returned or refunded.

If an item is defective or doesn't match your order, contact us within 5 days of delivery with photos. We'll replace the item free of charge, with no need to send it back to us.

8. Proof approval

For any order placed through the Customizable option, a digital proof is sent to you by email before printing. It is your responsibility to carefully check every element: spelling, names, dates, wording, and layout.

Printing begins only after your written approval of this proof. Once the proof is approved, you assume full responsibility for its content. No reprint or refund can be claimed for an error present in a proof you have approved.

For the Ready to print option, you provide us with your own print ready file. You are responsible for its accuracy and compliance: spelling, wording, layout, resolution, dimensions, and colours. We print the file exactly as you provided it, once approved, and make no changes to the content.

9. Files provided by the customer ("Ready to print")

Under the Ready to print option, you provide us with your own file so that we can print it on our seed paper. By providing this file, you declare that you hold all necessary rights to its content (text, images, logos, graphic elements) and you indemnify us against any third party claim relating to intellectual property.

We print your file exactly as provided. It is your responsibility to verify its accuracy and technical quality before sending it to us. We do not modify the content and cannot be held responsible for any error, mistake, or defect present in the file you have approved.

The final result also depends on the quality of the file provided (resolution, colour mode, dimensions). Given the handcrafted nature of our seed paper, slight variations in colour, texture, and cutting are normal and do not constitute a defect.

10. Indemnification

You agree to indemnify and hold us harmless from any claim, damage, loss, or expense (including legal fees) arising from your use of the Site or your purchases in violation of these Terms.

11. Limitation of liability

To the fullest extent permitted by law, our liability is limited to direct and foreseeable damages, and notably excludes indirect losses (loss of revenue, data, customers, opportunity, etc.).

We cannot be held responsible for any failure or delay caused by an event of force majeure or beyond our control (strike, bad weather, carrier failure, etc.).

12. Changes to the Terms and Services

We reserve the right to modify these Terms at any time. Changes take effect as soon as they are published on the Site.

Continued use of the Site after changes constitutes acceptance of the new Terms.

We may also suspend or discontinue all or part of the Services, without notice or compensation.

13. Translation

This Site is offered in French and English. In the event of a discrepancy in interpretation between the two versions, only the French version shall prevail.

14. Governing law and dispute resolution

These Terms are governed by the laws of Quebec.

In the event of a dispute, an amicable solution will be sought first.

If no agreement is reached, you may resort to consumer mediation.

15. Contact

For any question, complaint, or request:
mayline@maylineconfection.com

16. Privacy and cookies

We are committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

The personal data you provide (such as your name, email address, and payment information) is used solely to process your orders, improve our services, and communicate with you when necessary.

Your information will never be sold or shared with third parties for marketing purposes without your explicit consent.

Cookies

Our Site uses essential cookies to ensure its proper functioning (for example: maintaining your shopping cart and your session).

We may also use analytical cookies to better understand how the Site is used and to improve the user experience.

By browsing our Site, you consent to the use of these cookies. You can manage or delete cookies at any time in your browser settings.